Putting the Care in Customer Care

The most alarming thing about emergencies is that they never announce their arrival. When they do happen, it is in our very nature to look for a helping hand – someone who can reassure us that we will get through these times of trouble. But it’s not as simple to find that someone who can support us through these dire situations. Thankfully, there is a trained team of individuals who know exactly how to guide you through troubled times – you know them as the ‘Customer Care team'.
When you are going through an emergency you will have a lot of questions on your mind – most of them concerning how best to tackle the situation. Your Insurance TPA team’s members are the ones who are specifically trained to answer those questions and it’s what they do for thousands and thousands of people on a daily basis.

  • What is Non-Network Hospitalization?
  • Is pre/post hospitalization covered in my policy?
  • Can I claim for day care surgeries?
  • How do I know my dependent enrolment status?

These are not questions you ask yourself unless you are going through an emergency, and if you are going through an emergency, you want these questions answered as seamlessly as possible. You can do it all with just a phone call to the right people.
The Contact centre team of FHPL is one such team you can always count on. The team is well versed with

  • Various Policy Terms and Conditions.
  • Reimbursement procedures and cashless requirements.
  • Claim processing procedures and requirements.

They are available 24/7 and provide multilingual support. The Contact Centre team is determined to help all the customers who call on Toll free numbers. Thus, the team truly puts the care in Customer Care.


  • 0 days, 5 hours
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Technology – and how it can help you be healthy and hearty

We have come a long way with technology and it has touched every aspect of our lives. One aspect that it has touched in a more formidable way than others is how it has helped us keep healthy. The technological revolution made clear the importance of health in so many ways that this new generation is more health-conscious than ever before.
Technology has been extremely helpful in keeping up with our health conscious selves. There are multitudes of apps to monitor our heart beat, help us count our calories burnt, help us choose the right diet for our system, help with sleeping disorders, irregular blood pressure and look after our overall health without us even realizing.It’s not only apps, it’s also smart watches and other wearable devices that help us run that extra mile to stay fit and live healthily and happily.
All in all, technology has made it really easy for us to look after ourselves. With that in mind, here are a few general health tips that should help you live longer:

  • Give Up Smoking
  • Keep challenging your bodies and minds working for holistic good health
  • Eat a healthy diet rich with whole grains, vegetables, fruits and proteins, and good carbohydrates while avoiding the bad carbohydrates
  • Take Multivitamin supplements. Data has shown that Indian diet is inadequate in many ways and the gap can be filled with supplements
  • Maintain a healthy weight and body shape
  • Build a strong social network, not on social media, but in Real Life
  • Floss, brush and visit a dentist for regular check-ups
  • Follow preventive care and screening guidelines

All of this is easier said than done. The most important thing in staying healthy is not however technology. It is only your will and determination to stay healthy that will help you in doing so. No matter how difficult it gets, as long as you believe you can do it, no can convince you otherwise.

  • 10 days, 2 hours
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Cashless Service – at your fingertips

Medical emergencies never announce their arrival – which is why we need to be prepared for them at all times. Having medical insurance is important, but during disasters you need it all the more. Imagine a cashless service at your call, 24x7 that will facilitate you claiming your insurance.

Where Can You Avail This Service?

Cashless Service can be provided only in Insurer-specific third-party administrator’s (TPA) network hospitals, which are usually enlisted at their websites.

What Documents Do You Need?

The list is short and simple, just the way you’d like it:
  • Employee ID/UHID Number
  • Photo ID like Aadhar card/Voter Id card/ PAN card with DOB
  • All relevant Medical Records including previous consultation papers

The hospital will initiate the cashless request with the TPA. They will issue the authorization letter to the hospital as per the terms and conditions of your policy.

Cashless authorization is issued upon verification of records and compliance of terms and conditions of the insurance policy. As a member, you are required to sign on the final bill and claim form before leaving the hospital.

What about Non-Network Hospital Treatment?

In case of a treatment done in a Non-Network Hospital, you can avail the Reimbursement Service:

1.Intimation is mandatory within 24 hours of hospitalization The member is required to submit the following documents in ORIGINAL,

  • Duly Filled in Claim Form
  • Final bill with breakup
  • Cash paid receipt
  • Discharge Summary
  • Cash paid receipt
  • Investigation Reports
  • Related Prescriptions (photocopy)
  • Photo copy of Employee ID/ Aadhar card/ PAN card & CKYC documents

One such TPA that will always be there for you is FHPL. To put it simply, once you are a member of FHPL, we will do our utmost in making sure you and your family members recover with a smile on your faces. For any query you can call FHPL’s toll free number: 1-800-425-4033.

  • 15 days, 3 hours
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Diabetes vs. You: A Battle You Must Win

By Admin

If you’re a diabetic, you probably know what November 14 means to diabetics around the world. Irrespective of whether you’re a Type 1 or Type 2 diabetic, you are in a constant battle for the sake of your good health. While science and medical sciences have come a long way, Type 1 diabetics are still suffering as they used to.

How is Diabetes Affecting This Generation?

Type 2 Diabetes—on the other hand—has begun to show up in younger people because of our modern lifestyle that’s packed with stress, binge eating and little exercise. This kind of Diabetes results in the muscles and liver losing their sensitivity to the hormone insulin, a condition known as insulin resistance. As a result, the pancreas end up secreting more insulin.

How Does This Diabetes Affect You?

Type 2 Diabetes can severely affect your eyes, kidneys, nerves, and other body parts. It can also wreak havoc on your sexual life, not to mention double the chance of heart attack or stroke.

Then, How to Manage Diabetes?

Type 1 Diabetes is more difficult to manage than Type 2 Diabetes:

Why? Here are some causes:

  • Underlying genetic issues
  • Malfunctioning of pancreas
  • Deadly viruses and environmental factors

Manage Type 1 Diabetes with the following tips:

  • Insulin replacement through lifelong insulin injections (up to 6 every day) or use of an insulin pump
  • It’s mandatory to check your glucose ranges on a daily basis (this can be half-a-dozen times or as per your doctor’s advice)
  • Following a healthy diet and eating plan
  • Exercising Regularly

Managing Type 2 Diabetes:

Fortunately, managing Type 2 Diabetes has become easier through the age. The new age medicines can help your bloodstream to increase their sensitivity to the bloodstream. But more than that, here’s what you can do for yourself:

  • Eat healthier carbohydrates:
  • Vegetables
  • Legumes
  • Whole Fruits
  • Nuts,
  • Whole Grains
  • Seeds

All this will help in the drop of blood pressure.

  • Exercise so that you can increase your insulin sensitivity of muscles, which will then absorb more blood sugar
  • If diet and exercise alone won't do it, there are drugs that boost the muscle's sensitivity to insulin and curb blood sugar
  • With all that said and done, diabetes is still a difficult battle to fight. That is why FHPL will provide you the essential health tips to help keep diabetic troubles at bay. We have a strong team of over a hundred doctors, experienced management and qualified workforce across nearly 40 offices. Our 24/7 centralized call center is in place to address the issues in real-time. Feel free to dial our toll-free number 1-800-425-4033 anytime should you require any assistance.

    • 20 days, 2 hours
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